Popular Articles

  1. Download Routes and Customer/Tank Information

    From the Route Scheduling Menu , select Schedule Deliveries . Select the Schedule for the handheld and then select Download to Re-Engineered ET . Enter a range of handheld #’s  in the Device Range field, as well as, individual handheld #...
  2. OptimizerPlus+ FAQs

    Q. At the end of Summer Fill is it common for the Routes to ping-pong Drivers around? A. This issue often arises when drivers are not compliant during previous summer fill schedules. Check the tanks in question to see if previously scheduled. E...
  3. EnergyImage - Attach Linked Images

    From the Customer Maintenance screen, select Energy-Image . Choose Create . Indicate the Image Type from the drop-down menu. Select Attach from Existing . This will populate all images of the selected Image Type that have already been lin...
  4. Can't Print in EnergyTrack

    What to do if you cannot print in EnergyTrack. This applies to the Cognitive Advantage printer. Beginning Steps Make sure that the driver has the handheld in the truck/cradle, connected to Wi-Fi, and truck turned on and running. Ask the driver ...
  5. SKY Energy

  6. Posting Payments

    Use Payment Posting to enter regular payments, charge card payments, transfers, refunds, and credits on customer accounts. Discounts can be applied to a customer’s account at the same time the payment is posted. After payments have been entered, p...
  7.  Scheduled Delivery - Refined Fuels

    The Scheduled Delivery program displays scheduled deliveries generated from Energy Force (via Optimizer, EnergyMap, etc.).   Overview Each schedule is listed by Truck/Route number and scheduled delivery date in the left side of the screen...
  8. Dispatch Calendar

    How to Access Method 1: Select the Calendar icon located in the top left corner of Energy Force or EnergyService. Method 2: Press Alt+D  on the keyboard from any screen in Energy Force or EnergyService. ...
  9. K-Factor Calculator

    Download the K-Factor Calculator here: K Factor Calculator.xlsx ...
  10. Work Orders and Calendar Scheduling

    Enter Work Order on Existing Customer From the Master Menu , select Work Orders or, on any window, press CTRL+S . From the Work Order Menu , choose Work Order Entry . On the Work Order Entry window, press CTRL+C . On the Select - Cu...