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A consumer payment receipt can be emailed in the following ways: When posting a one-time payment or a first-time payment in the gateway, select the option to Send the Receipt Email and a receipt will be emailed to the email address entered in th...
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Cenex AFD delivers fuel to customer tanks based on monitor levels and call-in orders. Daily and Monthly files are generated from the Cenex AFD website and placed into Energy Force’s root directory. Energy Force AFD Processing imports and processes...
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EnergyImage allows for the ability to attach various photo types (.jpg, .tif, .png, .bmp, PDF, etc.) to customer accounts in Energy Force. To attach PDF images, Adobe Reader must be installed on the computer. File names for images and PDFs canno...
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Routes that have been committed to the layer and the Energy Force database do not allow for modification using EnergyMap. Route Schedule modifications take place within Energy Force. A tank or tanks can be removed from the route or the entire route...
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Fuel Orders can be placed within MobileService and communicated to Energy Force as a Call-In Entry. Select Fuel Order from the Unscheduled Service Orders screen in MobileService. Enter the Current % in Tank . Enter the Gallons Requested ,...
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Energy Force will download the essential information ( Name , Address , City , State , Zip , Date , Phone , Tank Size , Tank Serial ) to the printable Work Order or Gas System check template. The template can be modified to add or remove ite...
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When logged into the Merchant Gateway, click List Customers. Search for the customer vault record to whom a billing method should be added. Note : Using the Energy Force Customer # is recommended. If a record exists in the Customer Vault,...
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The Merchant Portal can be accessed at any time from within Energy Force when a customer is set up with the Portal. Select EF Portal in the menu bar of Energy Force to navigate to the Merchant Portal Login page. Merchant Portal Login Ent...
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The settlement schedule will set the time that the settlements process will initiate for the desired processor. This doesn’t reflect the payment posting times in Energy Force. Please update Energy Force time zone in the Merchant Maintenance table fo...
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If a monitor is switched to a new customer tank in Energy Force, or a different monitor is being applied to a tank, the following steps will need to be made to ensure the transfer is completed properly. Access the tank monitor website prior to mak...