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Created On: 11/16/2022
in Knowledge Base EnergyTrack Windows KB5019959 is impacting the Cognitive 4inch printer in a couple of significant ways causing different behaviors: Changing USB002 port. Deleting one of the printers entirely (4inch or the 4inch2). Answer The solution depends on which beh...
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Created On: 11/14/2022
in Knowledge Base EnergyTrack What to do if you cannot print in EnergyTrack. This applies to the Cognitive Advantage printer. Beginning Steps Make sure that the driver has the handheld in the truck/cradle, connected to Wi-Fi, and truck turned on and running. Ask the driver ...
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View the flow of transferring master files between Agvance and Energy Force. Customer Tank Contract Invoice ...
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Department Summary Dollars Does not Match Journal Dollars Determine the amount off by subtracting the Journal dollar amount from the Department Summary amount. Then find out which customer or line item is not included in the Department Summary. Wri...
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Navigate to the Tank Info screen of the primary tank holder by going to Main Menu / Customer Menu / Tank Info . Choose the tank and select Split Bill located at the bottom right. A Split Bill pop-up window will display. Press F5 in the...
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Prior to setting up a manifolded tank in Energy Force, it is recommended that a Delivery Type of Manifolded be added to the Energy Force maintenance tables to identify the secondary tanks.
To add a new Delivery Type from the ...
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Daily Checklist Review Trip Report Gallons Delivered and Gallons Meter equal Mileage is accurate Account for variance Review Journal Gallons match Trip report Gallons Deliver...
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To change the posting date a fter finished with m onth end, go to Supervisor Menu / Set Up Options and select Change Posting Date . Change the date on all Divisions to the last day of the month just completed. This will stop any postin...
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If the Department Summary and Analysis do not match: Check the void journals to ensure items were voided with the correct date. Check the sales and payment journals to see if the journal date and history items are within the same month. Compare ...
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The A/R Deposit report, found at Main Menu / Posting Menu / AR Deposit Export , provides the ability to view journals by date. The report can be exported to Excel Department totals are displayed by customer Division. The report is especially us...