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Last Updated: 01/07/2026
in Knowledge Base EnergyTrack
Windows KB5019959 is impacting the Cognitive 4inch printer in a couple of significant ways causing different behaviors: Changing USB002 port. Deleting one of the printers entirely (4inch or the 4inch2). Answer The solution depends on which b...
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From the Route Scheduling Menu , select Schedule Deliveries . Select the Schedule for the handheld and then select Download to Re-Engineered ET . Enter a range of handheld #’s in the Device Range field, as well as, individual handheld #...
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The Calculator button located within the Tank screen allows the driver to enter Total Dollars to spend to aid in determining the number of gallons to pump during a delivery. The system calculates the number of gallons to deliver based on t...
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The settlement schedule will set the time that the settlements process will initiate for the desired processor. This doesn’t reflect the payment posting times in Energy Force. Please update Energy Force time zone in the Merchant Maintenance table ...
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Payments entered in EnergyTrack and will communicate back to Energy Force and will post to a customer’s account in the same manner an Invoice is posted. There are two methods available for posting Payments:
Method 1:
Se...
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From the Master Menu , select Call In Entry or, from any window, press CTRL+W .
Choose Create .
To validate GPS coordinates on tanks when a call in entry is created, a new system setting is automatically created and defaults to N...
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Select the appropriate Tank Layer located on the Layers tab ( Propane or Other Non-Propane Tanks).
Select Scheduling on the Palette.
Choose Create Schedule then click on the map. This will activate Scheduling mode.
Alterna...
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Budget Billing Invoices are automatically marked as paid when Budget Billing Product Delivery Orders are invoiced. Accounting does not allow paid Invoices to be voided, so when an error on quantity, price, or customer occurs on a Budget Billing I...
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Although Meter Billing is not located in the Sales Entry menu, it is still considered a part of the posting process.
Enter Meter Readings
From the Master Menu, select Meter Menu .
Choose Reading Entry .
On the Meter...
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Last Updated: 09/03/2025
in Forms
Please answer the following: Company Name: Full Name: Requested User Name: Role to Emulate: Energy Force Password: New User: Roles Groups: Post Modify Journals: Journal User Name ...